Refund Policy
Effective date: 12 August 2026
This refund policy sets out the eligibility criteria and process for refunds on paid subscription plans for ShortUs, an automated short-form video service operated by FASTVIEW CO., LTD. (business registration number 619-87-00936, CEO Park Sang-woo) (“we”, “us”).
General terms for using the service are set out separately in our Terms of Service; where this policy and the Terms differ on refunds, this policy prevails.
1. Scope
This policy applies to ShortUs's paid subscription plans (Creator, Pro, and Studio, billed monthly or annually).
It does not apply to free trial or beta periods, since no payment occurs during those periods.
2. Refund eligibility
We issue a full refund only if the request is made within 7 days of payment and no credits from that billing period have been used.
If even one credit has been used, or if 7 days have passed since payment, the payment is not refundable. This reflects the limits on withdrawal that apply to digital content whose use has already begun (Article 17(2)(5) of Korea's Act on Consumer Protection in Electronic Commerce).
Whether credits were used, and the payment date, are determined from our billing and usage records.
3. Cancellation vs. refund
A partner may schedule a cancellation at any time. Scheduling a cancellation does not end access immediately — the partner may continue using the service until the end of the current billing period.
A billing period that has already been paid for is not, by itself, eligible for a refund. Cancelling only stops the next (automatic) renewal; a refund is available separately only if it meets the criteria in §2 above.
Once a refund is completed, the subscription ends immediately and the paid plan's benefits are no longer available. Any remaining right to use the service for that period ends together with the refund.
4. How to request a refund
To request a refund, email shortus@fastviewkorea.com with your payment details (payment date and plan name).
We will confirm whether the request meets the criteria in §2 and respond within 3 business days. Eligibility is judged as of the time you made the request, not the time we process it.
If approved, we cancel the charge on the original payment method; depending on your card issuer, it may take 3–5 business days for the refund to actually appear.
5. Failed or duplicate payments
If a system error on our part causes a duplicate or incorrect charge, we refund it in full with no time limit.
Contact us at shortus@fastviewkorea.com and we will verify and process it promptly.
6. Payments by minors
If a minor makes a payment without the consent of a parent or legal guardian, the minor or their guardian may cancel that payment under applicable law (including Korea's Act on Consumer Protection in Electronic Commerce).
To request cancellation, contact us at shortus@fastviewkorea.com.
7. Contact
Company: FASTVIEW CO., LTD. (business registration number 619-87-00936, CEO Park Sang-woo). Address: 18F, 396 Seocho-daero, Seocho-gu, Seoul, Republic of Korea.
Questions about refunds or billing: shortus@fastviewkorea.com.