Refund Policy

1. Scope

This policy applies to ShortUs's paid subscription plans (Creator, Pro, and Studio, billed monthly).

It does not apply to free use such as the trial before sign-up, since no payment occurs.

2. Withdrawal and early termination

(1) Withdrawal: A partner may withdraw within 14 days of the payment date, and we refund the full payment. Even if credits were used during this period, nothing is deducted from the refund.

(2) Early termination: After 14 days from the payment date, a partner may still terminate early at any time, and we refund the following amount: refund = payment amount × (1 − credit usage rate for that billing period), where the credit usage rate is the number of credits used in that period divided by the number of credits granted by the plan for that period. If the credit usage rate is 100% or more, no refund is due.

(3) Additional credits and coupons: Credits granted separately from the plan in connection with a payment, such as through a payment promotion, are not included in the denominator (credits granted by the plan) when calculating the credit usage rate; if such credits are used, they count toward the number of credits used. These credits are withdrawn once a refund for withdrawal or early termination is completed. However, credits received through coupons are left out of the credit usage rate entirely (excluded from both credits used and credits granted), and remain usable until the coupon expires even after a refund.

The payment date and credit usage are determined from our billing and usage records.

3. Ways to cancel

Standard cancellation (scheduled): available at any time on the billing page. The partner may keep using the service until the end of the current billing period, after which the plan switches to FREE. Scheduling a cancellation only stops the next (automatic) renewal and does not refund any amount already paid — to get a refund, request withdrawal or early termination under §2.

Early termination: ends the subscription immediately and refunds according to §2.

Once a refund is completed, the subscription ends immediately and the plan changes to FREE. Any remaining right to use the service for that period ends together with the refund.

4. How to request, and refund timing

Request withdrawal or early termination through Contact us in the service. We check the payment and reply within 2 business days of your request. If you cannot sign in, email shortus@fastviewkorea.com with your payment details (payment date and plan name).

We refund within 3 business days of your request. For card payments, we ask the card issuer to cancel the charge within the same period. Whether a request falls within 14 days of payment is judged as of the time you made the request, not the time we process it.

Depending on your card issuer, it may take a further 3–5 business days for the cancellation to actually appear.

5. Failed or duplicate payments

If a system error on our part causes a duplicate or incorrect charge, we refund it in full with no time limit.

Contact us at shortus@fastviewkorea.com and we will verify and process it promptly.

6. Payments by minors

If a minor makes a payment without the consent of a parent or legal guardian, the minor or their guardian may cancel that payment under applicable law (including Korea's Act on Consumer Protection in Electronic Commerce).

To request cancellation, contact us at shortus@fastviewkorea.com.

7. Contact

Company: FASTVIEW CO., LTD. (business registration number 619-87-00936, CEO Park Sang-woo). Address: 18F, 396 Seocho-daero, Seocho-gu, Seoul, Republic of Korea.

Questions about refunds or billing: Contact us in the service, or shortus@fastviewkorea.com.