Privacy Policy

1. Who we are

Service: ShortUs. Operator: FastView Korea. Contact for privacy questions: viewussupport@fastviewkorea.com.

2. Information we collect and access

Account information you provide: email address and the display name of your content-provider organization, used to authenticate you and scope your data.

Google / YouTube data (only after you connect a channel via Google OAuth): your YouTube channel identifier and title, your channel’s uploads playlist, OAuth access and refresh tokens, the videos we upload on your instruction and their metadata, and YouTube performance metrics (views, watch time, subscribers and related YouTube Analytics figures). We request only the scopes needed to upload and manage the videos you ask us to publish and to show you their performance.

TikTok data (only after you connect an account via TikTok Login Kit): your TikTok open ID, display name and profile picture, OAuth access and refresh tokens, the creator settings TikTok returns when you publish (nickname, the privacy levels available to you, and whether comments, Duet or Stitch are turned off on your account), and the videos we post on your instruction together with their post identifiers. We request only the scopes needed to identify your account and publish the videos you ask us to publish.

Instagram data (only after you connect an Instagram professional account via Meta login): your Instagram account ID and username, the Meta user ID of the Meta login used to connect it, an access token, the permissions we requested and the permissions you granted, the connection status and when it was connected or changed, a record of your consent to connect (the type of consent, the terms version, the time, your IP address and browser information (User-Agent)), a record of each consent to auto-publishing (whether it was turned on or off, the wording version, the time, the member who set it, your IP address and browser information (User-Agent)), your auto-publish settings, which member connected the account, and an irreversible identifier derived from your account ID (it cannot be turned back into the account ID). For each post we record the IDs and links of the media we publish on your instruction (Reels and carousel posts), the caption and the title or description it was made from, the upload and processing status, and the processing result returned by Meta; for card news carousels we also keep the card news work ID and revision, the number of slides, any failure code, and a temporary copy of the card images in our storage so that Meta can fetch them (section 8). While the account is connected, we periodically check whether its username has changed and ask Meta for your publishing quota usage and for each post’s processing status, link and media type; we read your account’s list of recent posts (ID, time, caption and link) only to find the ID of a post we have just made, and we do not store that list. We request the permissions needed to identify your account and publish the content you ask us to publish. Depending on how you connect, the Meta login screen may also list access to messages, but we do not read or send your direct messages or comments.

Operational data: records of the videos we produce and publish for you (publication history), and technical logs needed to run and secure the service.

Waitlist information (only if you sign up for updates on our website): your email address, and optionally your name and company/role. You provide this yourself, with your explicit consent, when you submit the sign-up form on our landing page.

Support inquiry records (only if you contact us through “Contact us” in the Studio): the content of your inquiry (chat messages, the text of the inquiry form, and any attachments or screenshots); your email address, display name, organization name, current plan, and our internal member number, so we can tell who is asking; information about the screen you were on when you asked (the screen and its address, language, app version, screen size, the related video job identifier, a record of recent errors — request path, error code and time — and your most recent steps in the app); and your browser and device information and IP address. We collect only what is needed to receive and look into your inquiry.

Mobile phone number (optional — only if you enter it yourself at the payment confirmation step or in settings): used to send transaction-related notices, such as upcoming payments and contract changes, by text message or KakaoTalk notification message, and — only if you separately consent — advertising and marketing information by text message or KakaoTalk.

3. How we use information

To upload and publish short-form videos to the YouTube channel you connected, only when you (or an operator acting on your behalf) instruct us to; to manage those videos (for example, changing visibility or correcting metadata); and to show you performance metrics and monetization progress for videos we published.

To publish short-form videos to the TikTok account you connected, only when you (or an operator acting on your behalf) instruct us to. We read your TikTok creator settings immediately before each post so that the publishing screen offers only the privacy levels and interaction settings your account actually allows.

To publish short-form videos (as Reels) and card news (as carousel posts) to the Instagram account you connected, only when you (or an operator acting on your behalf) instruct us to, and to show you the connected account and the results of each post. We do not read your Instagram direct messages or comments, and we do not use Instagram data for advertising. We use the Meta user ID to recognise accounts connected through the same Meta login, so that we revoke the Meta authorization only when the last of those accounts is disconnected, we use the consent records only to confirm that you agreed to connect and to auto-publish, and we use the identifier derived from your account ID only to avoid publishing the same content twice to the same account when you reconnect.

If you join our waitlist, we use your email address only to send you launch news and beta invitations. You can unsubscribe or request deletion at any time.

To understand how the service is used and to measure advertising performance, as described in section 9.

Support inquiry records are used only to answer your inquiry, to reproduce and fix the problem you reported, and to check how an inquiry was handled if a dispute arises.

To produce the videos you request, parts of the content you provide may be processed by external AI services on our behalf — for example to select highlights, write and summarize scripts and titles, generate narration, and check quality (see section 10).

AI-generated material (such as images generated by the service's AI) and the instructions used to generate it are used to improve the service, to provide material for other users' productions, and to train and evaluate AI models.

We do not use Google user data for advertising, and we do not sell it. We do not use it to build profiles for purposes unrelated to the service.

Transaction-related notices: we send notices needed to perform the contract — the date and amount of an upcoming payment, the end of a trial and its automatic conversion, contract changes — by email or, if you entered a number, by text message or KakaoTalk notification message. These notices are not advertising and are sent regardless of whether you consent to marketing.

Sending advertising and marketing information (only if you consent): we send news about new features and offers through the channels you agreed to (email / text message / KakaoTalk). You can withdraw consent for each channel at any time in the settings screen or through the unsubscribe link in our emails, and we reconfirm your consent every 2 years after you give it. Advertising messages carry the "(광고)" (Ad) label and the way to opt out.

4. YouTube API Services

ShortUs uses YouTube API Services. By connecting your channel you also agree to the YouTube Terms of Service and acknowledge Google’s handling of your data under the Google Privacy Policy.

You can review and revoke ShortUs’s access to your Google data at any time through the Google security settings page, or by disconnecting the channel inside ShortUs.

5. TikTok API

ShortUs uses the TikTok Login Kit and the TikTok Content Posting API. By connecting your account you also agree to the TikTok Terms of Service and acknowledge TikTok’s handling of your data under the TikTok Privacy Policy.

We publish only the videos you explicitly select, with the privacy level and interaction settings you choose on the publishing screen. We never post on your behalf without an instruction from you or from an operator acting for you.

You can revoke ShortUs’s access at any time by disconnecting the account inside ShortUs, or from the TikTok app under Settings and privacy → Security and permissions → Manage app permissions. The TikTok Content Posting API provides no deletion endpoint, so a video that is already published must be deleted in the TikTok app.

6. Instagram API (Meta)

ShortUs uses the Instagram API provided by Meta Platforms, Inc. You connect your account through Meta login, where you can sign in with your Facebook or Instagram account, and only Instagram professional (business or creator) accounts can be connected. By connecting your account you also agree to the Meta Terms of Service and the Instagram Terms of Use and acknowledge Meta’s handling of your data under the Meta Privacy Policy.

We request the permissions needed to identify your account and publish the content you ask us to publish, and we publish only the videos and card news that you, or an operator acting for you, instruct us to publish. When we publish, we send that video or those images and the caption to Meta. For card news, we upload a temporary copy of the card images to our storage and give Meta a time-limited link to fetch them; we delete that copy 7 days after the post is finished. Depending on how you connect, the Meta login screen may also list access to messages, but we do not read or send your direct messages or comments, and we do not use Instagram data for advertising purposes.

You can revoke ShortUs’s access at any time by disconnecting the account inside ShortUs, or in Instagram under Settings › Apps and websites. Disconnecting does not delete posts that are already published; you can delete them in the Instagram app.

7. Limited Use of Google user data

ShortUs’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

8. Storage, security, retention and deletion

We protect the information we access — including sensitive Google and YouTube user data — using industry-standard security measures. Data is encrypted in transit using TLS/HTTPS, and OAuth access and refresh tokens are encrypted at rest. Access is restricted to the authenticated systems that publish and manage your videos, and all access to your media is performed over authenticated, time-limited links. We host the service on reputable infrastructure providers bound by confidentiality obligations, and we maintain administrative, technical, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

When you disconnect a channel, we revoke and erase its OAuth tokens and delete the authorized YouTube data associated with that connection (metrics and tracking records) within 7 days. We retain a minimal publication history (a record of the actions we took on your behalf) for accountability; this contains no Google authorization tokens.

The same applies when you disconnect a TikTok account: we revoke the authorization with TikTok and erase the stored access and refresh tokens within 7 days, keeping only the publication history, which contains no TikTok authorization tokens.

The same applies when you disconnect an Instagram account: for a connection that you disconnect, that is replaced when you reconnect, or whose access token expires, we delete the stored access token and the Instagram data associated with that connection (account ID, username, Meta user ID and granted permissions, and copies of the username in the post records) within 7 days, keeping only the publication history (a minimal record of the posts we made on your behalf, including the IDs and links of the published media), which contains no Meta authorization tokens. Because one Meta login can connect several Instagram accounts, we revoke the authorization with Meta when the last account connected through that login is disconnected. Temporary copies of card images used to publish card news are deleted 7 days after the post is finished. However, so that the same content is not published twice to the same account when you reconnect, we keep an irreversible identifier derived from the account ID, which cannot be turned back into the account ID. The consent records (connection and auto-publishing) are kept for 5 years after disconnection to confirm your consent and handle disputes.

Waitlist data is kept until you unsubscribe or ask us to remove it, at which point we delete it promptly; we may also delete inactive sign-ups after a reasonable period.

Support inquiry records are stored on servers we manage in Korea, including our self-hosted support chat server, and are deleted 3 years after the last message of the inquiry — the retention period for consumer complaint and dispute records under the Korean Act on Consumer Protection in Electronic Commerce. Backup copies kept to prevent data loss remain for up to 90 days after the original is deleted and are then deleted automatically. You may ask us to delete them sooner; we will do so promptly, except for records we are required by law to keep.

Uploaded originals and finished videos: original files uploaded on the Free plan, and the audio and preview files made from them, are deleted once 30 days have passed from the upload date. On a paid plan they are kept while you use the plan; if you cancel and move to the Free plan, the Free plan rule applies once 90 days have passed from your last payment. For videos fetched from a YouTube address, we do not keep the original in our storage. Finished videos made by the service are kept for 7 days for trial accounts, 30 days on the Free plan and 1 year on the Creator plan, and with no time limit while subscribed on the Pro and Studio plans. How the periods are counted, the grace period and when this applies are set out in §13 of our Terms of Service.

AI-generated material and the instructions used to generate it are kept as material for the service even after you delete it from your library or close your account; if we receive a report of rights infringement or a deletion request, we delete it without delay. Please do not include personal information in your generation instructions.

Records of marketing consent and withdrawal are kept, together with whether consent was given, the date and time, the wording shown, the contact used at the time of consent (email address or mobile phone number) and connection information, for the period set by the relevant laws (5 years) so that we can respond to disputes. The mobile phone number stored on your account is deleted without delay when you ask us to delete it or when you close your account, and is not used for sending afterwards.

9. Web analytics, usage analytics and advertising measurement (cookies)

On our website and the ShortUs Studio (shortus.viewus.co.kr) we use Google Analytics 4 (Google LLC) and the Meta Pixel and Meta Conversions API (Meta Platforms, Inc.) to understand how the service is used and to measure the performance of our advertising, including personalized (interest-based) advertising.

Information involved: the pages and screens you view and the actions you take in the service (for example sign-up, checkout, payment, creating a short, downloading) with their timestamps; cookie identifiers (Google Analytics _ga; Meta _fbp and _fbc); your IP address; browser and device information (user agent); and our internal member number (sent to Google Analytics as is, and to Meta only as a one-way SHA-256 hash). We do not send your email address, name, or phone number.

How it is collected: the scripts of these tools running in your browser collect it through cookies. In addition, when a short you created finishes rendering, our servers send that event directly to Google (Measurement Protocol) and Meta (Conversions API). To do so we keep your most recent IP address, browser information, and Meta cookie identifiers (one record per member) and delete it after 8 days.

Third parties that collect this information: Google LLC and Meta Platforms, Inc. collect and use it under their own policies — the Google Privacy Policy and the Meta Privacy Policy. They retain it according to those policies and the retention settings we configure.

Your choices: you can block or delete cookies in your browser settings, install the Google Analytics opt-out browser add-on, and manage ad personalization in your Meta ad preferences. Blocking these cookies does not prevent you from using the service. To object to the server-side transmission, contact viewussupport@fastviewkorea.com.

Usage analytics (operated by us): to improve the service screens, we use an analytics tool that we install and operate ourselves (PostHog, open source) to collect the screens you view, click and scroll positions, feature-experiment assignments, a cookie identifier (ph_), and our internal member number. We may also collect screen usage recordings (the contents of input fields are not collected and are masked). This information is stored only on our own servers and is not provided to any third party. Screen usage recordings are deleted after 30 days and other usage records after 12 months. You can turn off screen usage recording at any time in the Studio settings; doing so does not affect your use of the service.

Data we receive through the Google, YouTube, TikTok, or Instagram APIs is never used for this analytics or advertising measurement.

10. International transfers

Of the information described in section 9, the information sent to Google and Meta is transferred over the network to Google LLC and Meta Platforms, Inc. in the United States (and other countries where they operate) when you use the service and when a short you created finishes rendering. Purpose: service analytics and advertising measurement. Retention: according to each company’s policy and our configured settings. You can refuse as described in section 9; refusing does not limit your use of the service.

Part of your support inquiry records is transferred to Slack so that our support staff are notified of your inquiry and can reply. Recipient: Slack Technologies Limited (a Salesforce company; privacy contact: privacy@slack.com). Information transferred: the content of your inquiry (messages and attachments), your email address, display name, organization name and plan, a summary of recent errors, and links to our admin screens. Country: the United States and other countries where Slack processes data. When and how: over the network each time an inquiry is received or a reply is exchanged. Purpose: notifying staff of inquiries and replying to them. Retention: deleted 1 year after transfer under the Slack retention settings we configure (the original records are kept on our servers as described in section 8). If you do not want this transfer, you can email us at viewussupport@fastviewkorea.com instead of using the support chat; the email is not sent to Slack, and choosing this does not limit your use of the service.

Processing by external AI services. To provide the service, we may send parts of the content you provide to external AI service providers (such as large language model, speech synthesis and quality-judgment APIs) and have them process it on our behalf: selecting highlights; writing, summarizing and translating scripts and titles; generating narration and voices; and checking the quality of titles, headlines, scripts and subtitles. Information transferred: only what the task needs — text you provide or that is made from it (articles, scripts, transcripts and subtitles, titles and headlines), images used to choose scene visuals, and, if you create a cloned voice, the voice sample you upload. Account details such as your email address and payment information are not sent. When and how: over the network each time the feature runs. Purpose: producing and checking the videos you request. Retention: according to each provider’s API terms. The providers we use may change as the service evolves; the list below shows the providers currently in use, and we add a provider to this list before we start sending data to it. Current providers: Typesafe AI, Inc. (United States — quality checks of titles, headlines, scripts and subtitles); Google LLC (Gemini API; the United States and other countries where Google processes data — highlight selection and writing and summarizing scripts and titles); Eleven Labs Inc. (United States — premium narration voices and voice cloning). Because this processing is part of producing the videos you request, it cannot be switched off on its own; content is sent to Eleven Labs only when you choose a premium voice or create a cloned voice.

11. Sharing with third parties

We do not sell your information. We share it only with infrastructure providers that host the service on our behalf, under confidentiality obligations; with the analytics and advertising-measurement providers described in section 9 (Google and Meta), limited to the information listed there; with the support notification provider (Slack) and the external AI service providers described in section 10, each limited to the information listed there; and where required by law. Data accessed through Google APIs is not shared for any purpose other than providing the features described above.

12. Your choices

You may disconnect a connected channel or account at any time inside ShortUs, and you may independently revoke access from your Google Account permissions, from the TikTok app under Settings and privacy → Security and permissions → Manage app permissions, or in Instagram under Settings › Apps and websites. You may contact us at viewussupport@fastviewkorea.com to request access to, or deletion of, your information.

13. Changes to this policy

We may update this policy as the service evolves. Material changes will be reflected here with a new effective date.

Revision history

Section numbers in each entry refer to the numbering at the time of that revision.

2 November 2026 — Completed the list of Instagram data collected and retained (sections 2, 3, 6 and 8).

30 October 2026 — Added Instagram account connection (sections 2, 3, 6, 8 and 9); former sections 6–13 are now sections 7–14.

25 October 2026 — Added the use and retention of AI-generated material (such as AI-generated images) and the instructions used to generate it (sections 3 and 7).

17 October 2026 — Added processing by external AI services and the providers currently in use (sections 3, 9 and 10).

12 October 2026 — Added support inquiry records (3-year retention) and their transfer to Slack (sections 2, 3, 7, 9 and 10).

8 October 2026 — Added usage analytics operated by us (PostHog) to section 8.

30 September 2026 — Added web analytics and advertising measurement (Google Analytics, Meta) and international transfers.

3 September 2026 — Added TikTok account connection.

12 August 2026 — Described our data protection measures in detail.

7 August 2026 — Added waitlist sign-up information.

3 August 2026 — First version.

14. Contact

Questions about this policy or your data: viewussupport@fastviewkorea.com.